A Front Desk Agent is the first point of greeting for guests at a hotel. They are responsible for providing excellent customer care, overseeing check-ins and check-outs, and tackling guest issues. Furthermore, they often perform tasks such as responding to phone calls, reserving rooms, and providing facts about the accommodation and its services.
A Receptionist is the initial point of interaction for guests at a resort. They are responsible for providing excellent customer care, managing check-ins and check-outs, and resolving guest issues. Moreover, they often carry out tasks such as responding to phone calls, reserving rooms, and providing details about the property and its facilities.
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